How To Make Your First Sale As A Service-Based Business Owner?

A 7-step guide on how to land your first sale as a new, service-based entrepreneur.

This article is especially for the introverts out there among you or those, who are afraid of sales and selling.

Which – by the way – you don’t have to be! And I hope that this article will help you with its actionable tips to get over it. The last step – the implementation – is on you. Don’t forget, we all start out somewhere ;).

Now, you’ve already made the totally bold decision to start a service-based business (or become a freelancer). Huge congratulations! At this point, you just need to get those first few sales to know that this business you’ve been working on is actually working.

This article will surely help you and is full of actionable advice.

How to make your first sale as a new, service-based business owner?

Before we dive in, let me just preface this article – and your mindset – by saying that: selling is indeed a skill that can be learned (as according to Harvard Business Review).

We all suck at it at the beginning! Trust me. Myself included.

I remember that I got SO nervous before getting on a call with a prospect that I had to mentally grow some big girl pants a couple hours before hopping on the call. But even then, my hands were clammy, my voice was shaking at times and I felt myself blushing in embarrassment at some of the thigns I’ve said.

But you know what?

I. Did. It. Anyway!

And now, hopping on calls with prospective clients and closing them are two of my favorite things to do in my business ;).

The things that I share in this article are a few things that I’ve learned in regards to how to land your first sale.

{I’m still planning on writing an article on closing a prospect but that will have to be a topic for another day – so, stay tuned.}

The good news is that it only takes a few weeks of practice to get good at sales! That and knowing what to look out for to become better at it.

First things first.

Most budding service-based entrepreneurs get caught up in the fact that they have to start cold contacting potential leads *shiver*.

They start telling themselves all sorts of stories on how they are not ready – or, experienced enough – to approach potential prospects.

BUT… this is typically not where the hiccup lies (IF you haven’t signed your first client *yet*).

The sales issue typically lies in how you are presenting + selling your ‘service offering/ suit’.

Let’s dive deeper into this topic:

(1) If you have been reaching out to potential clients & you haven’t sold a single one than it’s typically because:

[A] You don’t believe in your own skill-set yet and that you can actually help them achieve the end-transformation you are trying to sell them on.

REAL TALK: If that is the case, you gotta work on your skill-set a bit more before you start adventuring out into the Wild Wild West.

I’m strongly assuming that since you’re reading this article and you want to legitimately find out how to grow your new business, you’re not one of those sucky people that are trying to rip others off.

Hats off to you and I congratulate you on wanting to make that first sale with integrity.

So, if [A] is the case (and if it is, trust me, you know it), all you want to be doing is take i.e.:

+ Take an online course to help you improve your skill-sets further.

+ Join a mastermind or online membership site (such as the Funnel Pro Academy) so you can put your skill-sets to a test in a supported environment.

+ Be honest with your potential client and offer a free trial month, for example. Personally, I’m not a fan of this last option.

Why? Because time is the most important commodity we have. As such, you never want to give yours away for free. That’s just where I’m at.

Also, I’m sure your particular skill-sets in the service area you’re trying to sell, are better then the ones of your potential client already. That’s why she/he is looking for help! Hence, you should get paid for your efforts.

Now, before we get side-tracked let’s get back to [B].

[B] You got the skill-sets. But you’re sabotaging yourself, telling yourself you can’t deliver.

Yep. There’s pretty much the opposite one to [A] as well.

How do you know?

Simple.

Get your journal out. Right now.

Journaling can help you get clear on that first sale.

Then, give yourself 7 days.

And now, each morning (or evening) jot down without thinking about it too much how you feel about signing your first client.

Imagine that you’ve already signed him/her. How do you feel about it? Do you feel sick to your stomach because you’re not quite sure how you should fulfill the service sale?

Or, are you totally sure what you need to do to help your new client?

Also, do you notice you feel mostly unsure on sales calls because you don’t have any social proof yet? Or, do you feel unsure because you aren’t sure about your skills.

Try to decipher your feelings through internal dialogues. Don’t judge yourself while you go through this process. Let your thoughts go wild and write down all your feelings.

After 7 days, take some inventory. You’ll be amazed at what you’ve discovered about yourself.

Cool? Great! Let’s move on.

[C] You haven’t gotten clear on your core service offer and product suite yet.

Now, I’m going to be honest with you. Typically as a service-based entrepreneur, you’re always going to be working on developing your product suite.

With each new 10 or 100 clients, you’ve learned a new thing or two.

As such, you’re ideally going to adapt your different service offers accordingly.

What’s important to note though is that if you’re NOT clear on your core offer yet and you sound like a jumbled mess on sales calls… you gotta do some market research first!

Market research to establish a sellable 'product suit' needs to be done before trying to sell.

Find 10 ideal clients.

Hop on a call with them (ask them if it’s okay if you record the call). Then, chat with them! Find out what major thing they’re struggling with as it’s related to your niche speciality.

Also, ask them if they feel like XYZ or ABC would help them solve it? And if so, in which format? How long until they would like to see results, etc?

IMPORTANT: Keep track of all the answers in an organized way on a Google Spreadsheet.

Where do you find ideal clients of yours to ask if they’d be open to help you with some market research?

My favorite method are utilizing Facebook Groups.

The good ones, of course. The active ones.

If you’re authentic and honest in the way you ask, you’re going to find tons of people that are willing to help you.

(2) Get clear on your pricing & sales income goals.

90% of new service-based business owners undervalue themselves and sell themselves short.

This is a statistic by yours truly, so no, you won’t find it anywhere else.

I swear, I’m always amazed at how, for example, even new social media managers start out by offering to manage entire social media channels for a client (including content creation) for less than $500 a month!

To me that is NUTS!

Why is that?

It has to do with a mixture of two things:

[A] Inexperience and a lack of research done about their market.

[B] A still developing sense of self-value.

Think about it! To manage say Facebook, Instagram, Twitter, Linkedin, etc. for one client, organize their posts, schedule them, etc. these are hours and hours and hours of work!

If somebody charged $500 a month for this service, well… you’d soon burn out because your hourly rate would come probably down to like $0.30/hour.

And yes, even though I don’t recommend charging per hour – EVER – as a service-based business owner, it’s good to keep your hourly take-home rate in mind (as well as the one of your team) before closing the sale.

The amount of your first sale will be determined by how high you set your pricing.

How can you get clear on your pricing yet?

Pick a number – after you’ve looked at what your competitors charge – and double it.

Yep. You heard me say that right.

DOUBLE IT.

That’s going to be the first number you start with when trying to sell to your first client. And selling, you will ;).

Next, you also want to get clear on your income goals!

This is VITAL!

You can not shoot an arrow in the dark. Well, you could but chances are you’re going to miss your sales goal.

As such, be sure to get clear on how much you want to be making:

(1) Per client.

(2) Per month.

(3) Per business quarter (4 months).

Keep those numbers somewhere where you can see them daily to remind yourself of your goals!

(3) Create your sales positioning strategy.

People buy from people they know, like and trust,” they say.

True. To a certain extent.

Although, if we’re honest, it can take a LONG time to get somebody to trust you online, especially if they’ve never met you before.

For the sake of this article, I’m going to assume that you’re wanting to find new clients online (and not in your local community, for example).

Say, you don’t have months to create and produce consistent content online to establish rapport and as such, make sales on autopilot.

Although – side note – this will be something you want to be doing to truly grow a sustainable business.

If you’d like more information on that, you can check out this related article:

What to do?

How can you get your first client within the next couple of days or weeks?!

One of the ways to do this is through positioning.

You need to position yourself to breed trust.

How do you do that?

First of all, it’s how you show up online (and in person) as a business owner.

According to CMO, this is how you build trust online,
““It’s about being transparent, doing what is expected and shared values. Key to this is the internal culture of the brand becoming more evident. The expectation is you deliver to those values with more purpose-driven activities so you are living and breathing the values.”

Then, there are a few more things you want to have in place so you can guarantee that your future clients will trust you.

And yes, some of them we already talked about but I wanted to make sure to include them one more time. That way, they will really sink in ;).

So, here’s my ‘Trust Building Organic Sales Strategy’ for you:

  1. Have a great service offering that can deliver.
  2. Work on building up a strong online presence through consistent content marketing.
  3. Be transparent and honest in your daily conversations with your audience.
  4. Share testimonials and reviews whenever you get them.
  5. Listen to your potential clients and respond to them by creating content around their most burning questions (such as this one, for example **see what I did there **).
  6. Don’t be a bot and automate your outreach. Just don’t. It’s annoying and it will only get you that far.
  7. Give potential clients multiple ways to contact you.

(4) Social proof, social proof, social proof will help you close your sale.

One of the quickest ways to gain the trust of your ideal audience online is through…

REVIEWS!!!

It's easier to land the first sale if you've already got some social proof.

What does this mean for you?

You want to focus on getting testimonials or social proof in any shape or form as soon as possible!

I know what you’re thinking right now though,

“How can I get reviews if I haven’t worked with anyone before?”

That’s a great questions!

A simple solution to this is that you can show somebody what it is that you can do by doing it for yourself.

Want to do i.e. Facebook Ads for businesses. Run Facebook Ads for yourself first, record your progress and successes and put everything into a case study PDF. Et voila! You’ve got some form of testimonial you can show to prospects.

(5) Make sure you’ve got your organic ‘Social Media Funnel’ in place for easy selling.

Do you have all of your social media sites linked up at the appropriate fields with a 2-step lead generation funnel?

And does this lead generation sales funnel share with a new email list subscriber a kickass freebie? An in-depth awesome case study (like the one mentioned in the previous step)?

No? Or, yes?

If you have purely links to a new website, this isn’t enough! You want to strategically double down on your lead generation efforts.

So, if you haven’t set up your ‘lead generation funnel’ yet and want to package your new freebie/case study nicely (regardless of if you’re using a video training, eBook, PDF guide, etc. as the freebie)…

You can get a FREE copy of my own lead generation template here: https://app.clickfunnels.com/funnels/3396547/share/99l93vas975ucmm8

An example of a sales funnel template.

Full disclosure: The only requirement for the template is that you’re using Clickfunnels as your funnel building software. If you’re not or you have no idea what tool I’m talking about, no worries.

Once you click on the link, it will walk you through how you can get this free template and edit it to fit your needs.

Moving on ;).

If you have your social media sites linked up – awesome!

Now, make sure you got a follow up email sequence in place as well. At least, for 5 consecutive days I’d recommend.

For automated email sequences, I recommend ActiveCampaign.

If you’re interested in reading a detailed review on ActiveCampaign and how much I love it for my email marketing, check out this related blog post: https://corneliapauline.com/2019/05/31/6-best-digital-marketing-tools-to-grow-your-business-online-in-2019-fast-intentional/ .

Next, be sure you use a clear and professional profile image on all of your social media channels. One that allows us to see your eyes.

Get rid of that pet in your photo (of course, only on the photo I mean lol!) or those sunglasses you were wearing and look straight into the camera.

(6) Start by building relationships!

Often times, you feel so much pressure as a new business owner to ‘make the sale’ that you forget another, vital step: it’s to build relationships.

Also, there’s a lot of misconception around ‘selling’.

To me, I see selling as SERVING. Selling is a transfer of emotional energy.

How emotion plays into sales.

In your case: your passion about how you can solve your ideal client’s pain point by serving him/her in your unique way and the kind of transformation you can help them achieve.

On sales calls (or private messenger conversations), your passion needs to be palpable.

Shift your focus from ‘cold selling’ somebody or pushing your services onto them TO – starting, growing and building relationships.

Depending on where your ideal audience, or client, hangs out at – this is where you need to be too. If it’s, for example, Facebook Groups, on Instagram, Youtube, it doesn’t matter.

Social media is there for networking – and to build relationships with awesome people locally and around the world.

Every time you start working on your new business, start by networking on social media where your ideal clients hang out at.

Give yourself about 60 minutes per day, 5 days a week and you’ll be amazed how fast you’re going to make your first sale (IF you follow all the previous steps, of course).

(7) Final ‘landing-the-sale’ tip.

There are three more things that are important when landing your first sale as a service-based business owner:

[A] Tell people what it is that you do by showing them through [B].

[B] Position yourself correctly with kickass, valuable content and while doing so, [C]

[C] Focus on how you make potential clients feel.

A potential client can already get a feel for how it is to be working with you by how you show up online and how you handle yourself ;).

Always keep this in mind.

And that’s it!!

If you keep following these steps consistently, you are going to get your first sale in no time and it will most likely start out with you getting a private message like this,

“Hi XYZ. I loved your reply to what Jane posted in the XYZ Facebook Group. I’m actually having a hart time with XYZ and would love to learn more about your services.”

Now, how does this person – for example – know that you have services that you offer.

That’s where your internal ‘social media sales funnel‘ comes into play! As a new (and experienced business owner), you always want to have everything ready so that people can:

(1) Find out and get clear immediately on what it is that you do.

(2) Have an easy way to contact you and for you to close the sale.

Oh and if you need more help on any of this, be sure to check out my free Facebook Group, called… you’ve guessed it: “Become A Social Media Funnel Pro.”

BONUS TIP: Pre-qualify every client

It’s easy to get caught up in the prospect of making your first client sale and receiving your first money as a new business owner.

BUT…

The client that you take on today will set the stage for the kind of client you’re going to be working with tomorrow.

~ Cornelia Pauline

This is one of the most important things to keep in mind before making your first (or, second or, third) sale.

Don’t just take on any client for the sake of taking on that client or, feeling like you need to get that sale.

Make sure that your first client is really your ideal client!

You see, if it is your ideal client and you’ve got your service offering and delivery fleshed out, you will deliver him/her results.

You need these results to rapidly grow a successful service-based business.

If you don’t think that a potential client is ideal for you, be brave enough to say,

Thank you for showing interest in my services. I really appreciate it but as of now, I don’t think we’re the right fit for each other. I wish you all the best and please let me know if you need recommendations for other service providers in my field.


Anyway, I hope that this article on selling as a new, service-based business owner was helpful to you! Be sure to let me know in the comments once you make your first sale <3!

Also, don’t forget to hit that ‘SUBSCRIBE’ button to this blog or, follow me on Instagram for more awesome business, marketing and entrepreneurial lifestyle information.


P.S. If you’re curious on launching your own online marketing freelancer business, check out the Funnel PRO Academy. I helped numerous students launch successful marketing businesses on their own and sell themselves like the champs that they are.

26 Products In My Carry-On I Can’t Travel Without

Or, the art of packing your hand luggage.

One of the coolest things about being an online business owner is that you can meet up in real life with the cool peeps you interact with online on a daily or regular basis, at industry conferences around the world.

Today, I came back from Orlando, Florida, where I attended the Funnel Hacking Live Conference #fhl2018 .

Most people actually don’t know this about me but I’m very systematic and organized when it comes to preparing for a trip. I’m a PRO at packing and made an art out of it.

It probably started when I was just eighteen years old and decided to attend university in Hawaii. I needed to move my ENTIRE life from Austria to the U.S. at that time.

Ever since then, I’ve flown SO many times internationally as well as domestically that I’ve really perfected my packing.

Today, I wanted to share my carry-on list with you and hope you’ll find it helpful.

NOTE: The things I carry with me vary a little bit depending on the purpose of the trip. However, the things I'm listing here will ensure you have a nice and relaxing flight while being prepared for all sorts of events during a flight.

One of the most important things is what you bring with you into the cabin.

& Depending on the things you carry with you, it can make or break your flight experience. Trust me.

I’ve flown about 18 times alone last year, so here’s my secret to packing my carry-on and that will ensure you an enjoyable flight experience.

Smartphone

I currently use the Samsung Galaxy s8. On my phone, I have downloaded my favorite podcasts, a couple of audiobooks as well as several music playlists.

Depending on what you like to listen to or watch, just do you ;).

Laptop

Of course, as an online business owner and entrepreneur I can never forget my laptop. Having access to my laptop is my livelihood.

A book for entertainment

You never know when the board computer of an aircraft won’t work or if your computer decides to stop working suddenly.

Yes, all of those things have happened before to me.

As a result and as to not go crazy out of boredom on a long-distance flight, I always bring a good book with me.

For fiction, I recommend A Nightingale by Kristin Hannah in case you haven’t read it thus far.

For non-fiction, I recommend The E-Myth by Michael Gerber.

Headphones

I never liked the fairly cheap airline headphones that the stewardesses usually provide you with. Instead, I love bringing my BOSE headphones on short-distance flights as well as my larger BOSE noise-cancellation headphones on long-distance flights.

Notebook

I love finding unique and purposeful notebooks such as the one in the video (which is sold out I just saw) or this one on Etsy:

Something to write with

The pens by the company Kyinflose are great. You can find them here.

Mints

Altoids are great (or any other sugar-free mints) or plain old simple chewing gum works too ;).

And in case you didn’t know, here is an interesting read on relieving air pressure when traveling in combination with chewing gum.

Pain-Reliever

Due to the air pressure on a long-distance flight I sometimes (if rarely) get headaches. Ibuprofen is my go-to pain killer for that or, for whatever unplanned occurrence.

Lip-balm

Organic lib balm is awesome and helps to keep your lips moist and shiny. My favorite one is the one from H for Love.

Mouth Hygiene 

Toothbrush, toothpaste and mouth wash are something that never miss from my carry-on luggage. Ever since getting Invisalign, I’ve totally gotten into the habit of brushing my teeth after each meal that I consume. And, it helps to keep my teeth nice and white as well ;).

Essential Oil

Lavender oil calms you down if you simply rub a tiny bit right underneath your nose and in the middle of the forehead. It also helps to fall asleep. In case you don’t like the smell of Lavender Oil but rather prefer a different smell, go ahead and take that one with you.

Deodorant

For some odd reason, I personally love the earthy smells that men’s deodorants have. As a result, I use any of the Old Spice deodorants.

Moisturizing Facial Spray

This is SO refreshing if you do that. A little tip of mine ;). I love the beauty elixir spray by Caudalie. I use it a lot throughout the flight and it immediately makes me feel as if I was sitting in a fresh-smelling forest, rather than in an often times stuffy plane.

Nail-file

In case you don’t do Gel Nails when getting ready for a conference or before leaving for vacation, I’d highly recommend brining a nail file. My favorites are the ones by MAKARTT.

Lady Products

Even if you don’t have your period during the time that you’re traveling, bring a few extra pads regardless. Once, when I was flying, my seat neighbor desperately needed some and I was able to provide her with some.

So, if you carry them with you, you’re always prepared to not only help yourself but a fellow lady out as well ;). The Menstrual pads that I recommend are the ones by RAEL. They are great and I’m happy to see that lady products are actually being made of better, non-toxic materials now.

Floss

In case little leftover crumbs from the airplane food get stuck in your teeth, floss will be the solution.

Eye drops

Eye drops are particularly helpful during a long-distance flight. I always get irritation in my eyes after long-distance flights. So, in order to not look like a red-eyed demon or something like that, I always make sure to carry eye drops with me.

Neosporin

You cut yourself sometimes or get blisters from your shoes. It happens. That’s why I always have one emergency tube of Neosporin with me.

Hair band

If you’re a woman and have hair that’s longer than past your shoulder, carrying a couple of extra hair bands with you can help a lot. I like these ones because they are super cute.

Perfume

I’m pretty European when it comes to certain things and so, I always carry some form of perfume with me. When I travel I usually like perfume roller balls or small travel sizes. In case you can’t get some samples from your local Sephora, I recommend the Pre De Provence Rollerball.

Tweezer

As a gal, you never know when you see a little hair somewhere along your brow lines (or in between your nose) that’s not exactly where it should be. A tweezer is here to help. My favorites are certainly the tweezers by Revlon.

Hair brush or comb

My hair can get pretty knotted up after a flight if I don’t brush it out right after we arrive at my destination airport. It’s probably because I like to leave it open since it is more comfortable.

In order to look all neat and tidy when I arrive at my destination, I like to comb through my hair with a comb or hair brush I carry with me. It can make such a difference.

I particularly love this Boar bristle hair brush and comb set here.

Moisturizing Cream

My absolute all-time favorite, light-weight flight moisturizing cream is the one by Dr. LJH. It’s by far the best cream I’ve ever used (particularly for the price as well). You can get it here.

Copyright by Shiptohome

Mascara

Ideally, I only put on Mascara when I get off the plane (unless I’m coming from the conference or a business meeting).

The Mascara of my choice is DIOR’s Diorshow Iconic. It’s the sexiest mascara ever by far.

Lipstick

Once we land, I’ll stop by the restroom real quick and apply a layer of lipstick. The European in me feels totally put together and ready to take on the world as long as I wear lipstick.

My current favorite one is also by DIOR ADDICT and the color of my choice is Sauvage (as you can see in my video).

Concealer

Finally, having a concealer in your purse always proves to be helpful. Especially, during busy business trips, I tend to sometimes break out because of the lack of sleep and excitement.

So, guess which brand of concealer I use? That’s right. It’s by DIOR again and is the Diorskin Forever Undercover Waterproof Concealer in Light Beige. I’m currently a huge fan of their products.

And that was it! This was my list. I hope that you found it helpful. If so, be sure to share this blog post and let me know in the comments down below which products in your carry-on you can’t travel without. 

P.s. You might also enjoy: https://corneliapauline.com/2017/12/03/can-realistically-make-100k-online-12-months/ 

How I Went From Boring Corporate Job To Blissful Boss In Less Than 1 Year

Or, how I quit my corporate job in 2015 at the age of 27 with $7,000 in my bank account, NO clue how to start an online business or make money online and had only 3 months to figure it out until I’d run out of savings.

And figure it out, I did. Read on…

To tell you my whole story, I’d probably have to go back a few years.

It started in college when I studied abroad in Seoul, South Korea. I took a few technology entrepreneurship and international management classes. Inspired by one of my professors, I started a blog.

My goal was to interview entrepreneurs. It quickly turned into a lifestyle blog. I was never able to really figure out how to monetize my efforts though.

So, it was more of a hobby. Regardless, it was back then, when my softly blossoming entrepreneur buds started to originate from.

Fast forward a few years and I found myself in a corporate job as an operations manager at an international corporation.

Okay, it wasn’t my awesome peeps that I worked alongside with that made my corporate job miserable.

Cornelia and fellow AON employees, 2015

Instead, it was the sheer monotony of it.

The fact that I did not use anything at all that I studied and was passionate in (diplomacy and sociology) or, my other creative talents.

You see, I grew up playing the violin professionally all throughout high school.

Cornelia Pauline, 2010

Not only that, I graduated from a special Arts high school before moving to the U.S. to study.

I always thought that there was more to life.

I did not want to get stuck in a corporate job, pretty much having the same routine day in, day out.

I did not want someone else to be in control over my own time.

To me, being the boss of your own time means freedom.

Life is life, though. Plans don’t always work out.

There comes a time when it’s not just about those plans. It’s about your future and it’s about what purpose you decide your life will have (and has).

In other words, how do you want to spend your time?

For me, I knew I wanted to build a legacy.

I wanted to inspire people and wanted to help them break through form the constraints they impose upon themselves and live a life on their terms.

In other words and the only way you can do that is by figuring out what SKILLS and SKILL-SETS you already have (or that you’d love to develop), what innate talents/strengths and figure out how to package them in a way that they become valuable to the overall economy.

Understanding that and figuring that out for yourself will result in – you’ve guessed it, income.

Which, in turn, means you will never have to send out that resume again – hoping someone else will choose you and turn your life around.

No!

Make the choice today to turn your life around.

It all comes down to that, a choice. And that is what I did.

I decided.

So, I started scouting out freelancer websites upon a friend’s recommendation.

My favorite site that I used to experiment with the kind of value I could add to the economy and other businesses was Fiverr.

From when I first used it, it has changed and developed quite a lot.

However, throughout the next six months, I was able to replace the monthly income of my corporate job completely with the kind of money I earned from doing gigs on Fiverr.

First success, right?!

Side note: Yes, I do have a course on Fiverr and even wrote a book on the hacks I used to get those kinds of results. You can find out more about that here: https://fiverrwithfocus.com/welcomefwf

Now, once you get to a certain point, you quickly realize that you need to leave the mothership. It truly felt like that.

Though, I had hit a wall.

I realized that if I really wanted to start growing a successful business (and not only be a freelancer, which is totally fine if this is what you want. it all depends on what you want), I needed to start to figure out how to position myself outside of Fiverr.

So, that’s what I did next.

Once you start branding yourself and positioning yourself correctly, it is pretty straight-forward how to get new business.

And after a ton of trial and error throughout the next few months, I developed a system for this as well.

Hence, I wanted to share it with other aspiring or beginning business owners and entrepreneurs that still struggled with that stage ;). Born was CONNECT, Facebook Networking For Entrepreneurs.

Throughout the beginning and even nowadays, I get about 90% of my clients from being active on Facebook, without spending any money on paid advertising.

The next success!

Don’t get me wrong.

There was a LOT of trial and error involved. There still is. That never stops.

I had people tell me that I was, for example, crazy for ever offering services on Fiverr.

Though the thing is that if you have never before made real money online before to where you can imagine it completely replacing your regular ‘job income’, it’s hard to find the inner attitude and mentality to get and close new clients.

All in all, you have to figure out what works for you.

Though,most beginning business owners and entrepreneurs are either (or both):

(1) Sabotaging themselves because they do not think they have what it takes to live the laptop lifestyle so to speak.

I was the same.

Not only that, I did not know what to sell. Fiverr helped me figure this out without, for example, hiring an online business coach that would have charged me (rightly so) a few thousand dollars a month.

At that point, I was not ready to make that kind of investment.

Maybe I would have achieved my diverse small successes much faster if I had invested in a coach or program though.

What can I say? I can be a bit stubborn at times and want to figure things out on my own.

Nowadays, I’ve realized to not hold on and let go of my stubbornness much sooner. Thanks goodness ;).

(2) Overthinking things. 

You can figure everything out.

Just take it one new information at a time.

Relax.

No one has it all figured out at any given step in their journey.

That’s part of the mystery of life ;).

(3) Too slow when it comes to pivoting.

Yes, there is a difference between following every hottest new shiny object AND pivoting if something is truly not working.

I believe that every single person out there (and if you’re reading this you are certainly one of them), can create the life for themselves and their families that they always dreamed of.

You just got to take a chance on yourself.

Try something.

If it does not feel right after you gave it your best shot, pivot and try something else.

Eventually, you’ll get there.

And some things which might be not right for you anymore tomorrow, are important and true and right in this very moment for you.

It is all an experience you have to go through to grow.

Don’t be afraid of trying.

Don’t be afraid of putting yourself out there.

After all, what do you have to loose?

You can always go get another job.

If you have a job right now, you can skip going out with friends for Happy Hour and dedicate some hours during the week to start taking action towards your dreams.

Life can change A LOT in one year.

Heck, you CAN change your entire life in just 12 months!

Think about that.

When I first started, I still worked from a cubicle in an office doing the same thing every day.

12 months later, I developed into a business owner, traveled around the world with my husband and two dogs while loving the work I do for my students and awesome clients and intentionally, building my online empire.

 

Surprise yourself.

You’ve got this!

Oh and don’t forget to spread the love and share this article on your social media if you’ve liked it <3.

Let’s do this!

~ Cornelia Pauline

P.s. For daily hands-on online business and digital marketing tips, be sure to join my free Facebook Group: https://www.facebook.com/groups/socialmediafunnelhacks/

P.s.s. You might also enjoy this related article of mine: https://corneliapauline.com/2017/12/03/can-realistically-make-100k-online-12-months/

Digital Sense and Sensibility – All About Digital Customer Relationships

How to form juicy long-lasting social media customer relationships, and deal with a few messy ones along the way?

Imagine sitting at a poker table and not being able to know how to play poker.

You would end up loosing a lot of money, wouldn’t you?

The same goes for when you are a digital business owner, but you do not know how to build up, deal with and nourish social media customer relationships.

Things have changed.

Let’s face it.
The first thing to realize is that when you now start a business, you are not going to deal with your customers only on a physical basis.
You are dealing for the most part with computers, via email or through your social media accounts on Facebook, Linkedin, Twitter,…you name it.

According to a recent UPWORK article, “Depending on your specific industry, if your company does business in the U.S., it’s likely that between 70 and 90 percent of your customers are on social media.”
Again, that’s 70-90 percent!

The chance that you have to learn how to play poker is pretty high up there.

The plus side: you can reach thousands and thousands more customers at the same time.
The down-side: you will connect with the majority of your clients through social media.

And the biggest social media platform out there right now?

Facebook.

The word that should also jump out is ‘CONNECTING’, because how do you connect with a person you cannot see, experience, hear or feel?

Here are my five tips that will help you to turn your social customers into loyal fans of your digital community.

1) Be empathetic.

Peggy Uhle was boarding a Southwest flight when one of the flight attendants told her that she needed to get off the plane. Peggy was beyond taken aback by this turn of events.

Once at the gate again, the airline employees told her to call her husband. It turns out that her husband had called Southwest because their 24-year-old son had been in an accident and was now in a coma.

Though before Peggy could make her next decision, Southwest had rerouted her flight, so she was able to get to her son via fastest route.

The company went even above and beyond to pack her lunch for when she got there and rerouted her luggage at no additional cost.

Finally, Southwest called Peggy a few days later to see how she and her family was doing.

Ladies and gents, this is empathetic customer service at its finest. Needless to say, this incident blew up on social media and has turned Southwest customers even more into loyal fans than they already were with this great company to begin with.

Whenever you interact with any social customer on social media, always keep in mind that there is a human being sitting on the other end of the net. Regardless if you can see them or not, you want to practice empathy.

According to ‘Psychology Today,’ empathy is defined as, “[…] the experience of understanding another person’s condition from their perspective. You place yourself in their shoes and feel what they are feeling.

You have to be able to anticipate what it is that your customer is hoping to experience from doing business with you.
What is it that they want versus, what is it that they need (this will be the value part you add on to later to provide an awesome customer experience).

Do you really understand the customers request or are you reading something into it that you shouldn’t?
One of the most important things for us entrepreneurs to do is to add value to a person’s life through our products, skills or services.

How can we best do that?
How can we best figure out what a person needs or wants?

Through empathy, ladies and gents.

Should you in any case struggle with that, I would suggest you check out the book ‘Emotional Intelligence: Why It Can Matter More Than IQ‘ by Daniel Goleman. I had to read this book in one of my psychology classes while still at university, and it was one of the best ones I have ever read on why it is so important to understand people.

2) Know that every written word potentially can have a double meaning and can also be interpreted in many different ways.

The difference between the right word and the nearly right word is the same as the difference between lighting and the lighting bug.
~ Mark Twain

I can not recount the countless of social media messages and emails that I have received, and or sent; that could have been interpreted either-or.

You probably have plenty of experiences like this yourself.

Even if you are crystal clear with what you are typing into that Facebook status update, or respond email field on your computer, you never know how the other person is interpreting your message.

Most of the time, people react to any conversation based on how they feel that day.

Are they having a good or bad day?

Well, you don’t know that since you can not go through the computer and look at the person.

However, knowing that as a business owner means that you always have to be careful about the possibility that your message – and intent of it – can be misinterpreted.

In the book ‘The Book on Writing Well‘, Paula LaRocque has an entire chapter on how to use the right words. If you are having troubles with this step, I would suggest you check it out.

3) Don’t be too shy to use emoticons.

Even you, Mr. Male entrepreneur ;)!

Though at the same time, be careful!
You do not want to overuse them either as this could potentially make you and your business look somewhat childish and well…weird.
The right use of the right kind of emoticons has increased the social media customer relationship for my brand by a tenfold.

The wink { 😉 }, as well as the standard smiley face { 🙂 }, has assisted me in establishing more outgoing connections with my clients on social media networks.
Customers want to feel reassured, and they want to feel relaxed about having a hint of what kind of person you are.

You have to give your clients and customers the feeling that they can talk to you about any possible concern that they might have before they go through with the purchase.

This way, you can be sure to set the proper customer expectation so that your social customer is assured to get exactly what he or she is looking for.


Tip: Always take your deeper conversations with a potential customer off of the main social media grid. You do not want other customers to get involved in a private conversation. Instead, you want to get to know that one social consumer as a person, a human being that is.

4) Mirror your social customers’ style of writing and language.

It is surprising to me that many entrepreneurs don’t think about this when I talk to them about their social media customer relationships.

In any customer interaction, what is the most important thing? It is to buildup that connection that we already talked about.

How do you do that the fastest?

You mirror the writing style, use of language and voice of your potential customer/client.

Are they writing in short sentences? Don’t respond to their messages or emails with essays.

Are they writing long and explicit messages? Be sure to include a lot of details in your response as well.

It is absolutely important that you do this because you are automatically increasing the, ‘Know-Like-And-Trust’ Factor of your potential customer/client.

5) Be patient.

Too often, business owners are trying to sell to their prospective clients and customers.

With this, they are ruining their sale.

How come?

Well think about it?

You would not necessarily go up to a woman or a man that you find attractive and that want to date and immediately ask her/him to marry you, correct?

There is process in any type of relationship building.

You have to woo your potential customer and client and not kick their door in.

Be elegant about it.

Be likable.

Be patient.

On average, it takes at least about 8 touch points and connections before a potential client and customer is even considering buying from you.

There is NEVER any shortcut in trying to push the sale onto a cold contact.

 

I hope this helped.

The one takeaway that I hope you are getting from this article as well is to have fun with it.

Put yourself in the shoes of the person sitting on the other end of the receiving connection.

There is a real person sitting there (well, hopefully at least lol).

Treat them as such and you will be rewarded plenty.

Let’s do this!

 

P.s.: If you feel like you could use more training on this type of online sales process, especially for organic Facebook marketing, I’d recommend checking out my FREE PDF GUIDE on Facebook Networking For Entrepreneurs.

Download link right here: https://connectforentrepreneurs.com/hello12352354